Resume
Charlie Kyle
Seattle Washington USA
206-459-4078
Summary of Experience
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Complete and comprehensive experience delivering printed and online user assistance.
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Effective and productive writer and communicator.
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Proven track record of meeting and exceeding deadlines.
User Assistance
RoboHelp Certified Professional with expert knowledge of RoboHelp and RoboHelp HTML.
Motorola Knowledge Champion for OpenText™ global content management and collaboration system.
Award-winning producer of online help and users guides.
Judge for STC International Online Communication Competition.
Product Documentation
Managed production and distribution of user and service manuals for a variety of hardware and software products.
Developed specifications, proposals, and test plans in conjunction with engineers, technicians, manufacturing supervisors, and managers at all levels.
Managed storage and retrieval, revision, and distribution of engineering and manufacturing documents including standards, specifications, and procedures.
Software Development and Support
Provided hotline support and maintenance for relational database systems at major international airports.
Managed standard engineering procedures (SEPs) in 100+ member R&D department.
R&D team member deeply involved in user interface design and new product documentation.
System Requirements and Validation
In conjunction with R&D and Test engineers, developed system requirements and validation documents for public safety software.
Developed formalized procedures for reiterative prototyping, usability testing, and validation testing.
Communication Skills
Provided leadership in adopting collaborative workflows and integrating knowledge management practices in a software development environment. Responsible for group security levels and user access to over 10,000 documents in global content management and collaboration system.
Leader and collaborator on the design and production of printed and electronic documentation sets for technical and non-technical users. Developed standards, templates, style sheets, and procedures for creating and maintaining documents.
Worked effectively with a wide range of technical and creative co-workers writers, editors, trainers, and artists
Employment History
Motorola, Schaumburg IL. 1999-2003; 2004-present.
Pfizer, New York NY. 2003-2004.
EIS International, Stamford CT. 1995-1999.
Hyperion Solutions, Stamford CT. 1994-1995.
Previous Employment
Consultant for EDS, IBM, Valleylab Division of Pfizer, and several small software companies.
Group Leader / Technical Writer for American Sign & Indicator, formerly, the leading developer of electronic displays for airports, sports arenas, and major advertising venues.
Technical Knowledge
Working knowledge of engineering and manufacturing procedures, specifications, drawings, and schematics. Block level understanding of microprocessors and computer architectures.
Familiar with Epic Editor for XML and SGML content, RoboHelp and Dreamweaver for online help and web development, ClearQuest and Applix for defect management, Adobe Acrobat for online document production, and the Microsoft Office Suite: Word, Excel, and PowerPoint.
Education
Post Graduate: GMPs, FDA Law, C, LISP, Visual Basic, Digital Electronics, and Microprocessor Architectures.
Degrees – M.A. Writing, Eastern Washington University, Cheney WA. B.A. English Literature, Whitworth College, Spokane WA.
Service and Awards
Family Support Hospice Volunteer.
Senior Member, Society for Technical Communication (STC).
Judge, STC International Online Communication Competitions 2002 & 2003.
Online Help STC Chapter Award Winner 1997, 1998, 1999, and 2001.
Regular contributor to STC Chapter newsletters.
Co-founder and past president of Inland Northwest STC Chapter.