Resume - Charlie Kyle

EMPLOYMENT AND PROJECT HISTORY 1999 TO PRESENT

Tyler Technologies, Inc. Renton, WA. Technical Writer. 12/2008 to present.

Developed online help: Using DxStudio, an internal Microsoft XML editor and content management system (CMS), developed online help for Dynamics AX, Microsoft’s enterprise resource planning (ERP) software. Worked on multiple feature teams with program managers, developers, and testers. Coordinated with other writers and editors to align work with product, department, and corporate style guides.

Developed user interface text: Reviewed and approved user interface and error message text in functional specifications. Worked with program managers and user experience professionals to achieve ease of use and consistency.

Attachmate, Inc. Seattle, WA. Contract Technical Writer. 03/2008 to 12/2008.

Updated documentation for database administrators: Used Adobe FrameMaker to update 1600+ pages of database administrator guides and developed online help in an Eclipse integrated development environment (IDE).

Developed product guides for system administrators: Used Microsoft Word, RoboHelp, and Adobe Acrobat to develop content covering planning, customizing, and deploying MSI-based installation images and configuring and implementing security and encryption technologies.

Motorola, Inc. Stamford, CT and Seattle, WA. Contract Technical Writer. 03/2004 to 03/2008.

Converted legacy documents to single source: Using Adobe FrameMaker and WebWorks Publisher, revised and converted user guides for client-server, Oracle database products to a single source format for output to PDF and online help.

Maintained user documentation set: Using RoboHelp, Microsoft Word, and Arbortext Epic XML Editor, provided customer release notes and major updates for three online help systems and six user and administrator guides for client-server, Oracle database products.

Managed customer support knowledge database: Member of a team that developed methods, policies, and procedures to create and update content for a Primus Knowledge Base designed to reduce customer support costs.

Pfizer, Inc. New York, NY. Contract Technical Writer. 08/2003 to 03/2004

Developed style and policy guidelines for web development teams: Updated style guides and developed best practices for corporate web site to ensure compliance with United States Federal Section 508 accessibility standards for individuals with disabilities.

Motorola, Inc. Stamford, CT. Technical Writer. 10/1999 to 08/2003.

Developed product documentation: Using RoboHelp and Microsoft Word, developed online help and user, administrator, reference, and SDK guides for wireless client-server public safety products.

Developed and tested HTML user interfaces: Worked with developers from prototype to final release to revise and define user interfaces for web-based system administration applications. Implemented HTML user interface screens for database queries and responses

Implemented knowledge management practices: As a Knowledge Champion for an OpenText content management and collaboration system, provided leadership in adopting and integrating a knowledge management system in a software development environment.

Developed Flash demos: Using RoboHelp and RoboDemo (now Captivate), developed interactive Flash movies to demonstrate wireless client-server public safety products and how to setup and get started using an SDK.

Initiated technical bulletin program: Developed and implemented technical bulletin program that provided access to product support and troubleshooting information for field service engineers. Delivered 200+ documents that were viewed or accessed 6700+ times in three years.

EMPLOYMENT HISTORY 1980 TO 1999

EIS International, Inc. Stamford, CT. Technical Writer. 09/1996 to 10/1999. Developed online help, user guides, and system administrator guides for Microsoft Windows and UNIX-based call center products. Member of ISO 9000-3 software implementation team.

Hyperion Solutions, Inc. Stamford, CT. Technical Writer. 07/1995 to 09/1996. Produced printed manuals, online help, and multimedia books for financial management and reporting software used by Fortune 1000 companies. Developed user interface design documents and helped improve software usability with testers and developers.

EDS, Itronics, Valleylab Division of Pfizer. Spokane, WA and Stamford, CT. Contract Technical Writer. 01/1991 to 06/1995. Developed online and printed user guides for financial transaction and accounting systems, small business management software, handheld data capture devices, and electrosurgical and ultrasonic surgical devices.

American Sign & Indicator, Inc. Spokane, WA. Technical Writer. 04/1980 to 12/1991. As part of 100+ person engineering department, managed engineering documents and the development of software and hardware manuals for animating displays, scoreboards, and flight information display systems. Provided customer support and training for relational database systems at major international airports.

TECHNICAL KNOWLEDGE

Tools: Microsoft SharePoint, Office, operating systems, networks, and server environments. RoboHelp Certified Professional with expert knowledge of online help authoring tools. Expert knowledge of Adobe Acrobat, authoring tools such as FrameMaker and Arbortext Epic XML Editor, and graphics tools such as Visio and Paint Shop Pro.

Technologies and methodologies: Visual Studio Team System (VSTS); Six Sigma and other constant quality improvement initiatives; Primus Knowledge Solutions; OpenText content management systems; formal technical review processes; and defect tracking and configuration management systems such as ClearQuest, Perforce, and Product Studio.

EDUCATION

Post graduate since 2004: University Washington Extension, Web Technologies Solutions: Introduction to Web Publishing and Client-Side Scripting and Design. Antioch University: Psychology 492 - Life Span Development and Psychology 490 - Theories of Personality. Temple University, School of Pharmacy, Quality Assurance / Regulatory Affairs: Food and Drug Law I and Good Manufacturing Practices. Prior to 2004: College classes in Visual Basic, C, microprocessor architectures, and digital electronics.

Degrees: M.A. Writing, Eastern Washington University, Cheney, WA. B.A. English Literature, Whitworth College, Spokane, WA.

PROFESSIONAL DEVELOPMENT AND SERVICE

Workshops, seminars, and training: WritersUA conferences (most recently 2010), FrameMaker, RoboHelp, Arbortext Epic XML Editor, designing effective manuals, developing documentation project plans, designing online help, and ISO 9000-3 software implementation.

Society for Technical Communication (STC): Senior member. Attended international conferences, judged chapter and international competitions, won awards at chapter competitions, contributed to international publications and chapter newsletters, co-founded Inland Northwest chapter.